"Hello, just thought I would drop you a quick note to tell you that I have a great customer experience when using your site/service. The level of contact throughout the customer experience is just right (if a little early on the morning of delivery, but I think i can live with it). When I had cause to call your shop to discuss returning a product I was met with a bright cheery person on the other end of the phone whose only concern was that I was happy with the product and your service. He put me on the right track as to how to return the product and organise a replacement.
I often buy things online and there are few businesses large or small who could compare with your customer experience. Usually emails to businesses are prompted by bad experience and good work often goes without praise, but I felt it necessary to highlight my experience to you. Just as I will recommend your business when I am on the course in my new gear. "
"Hi, Just like to say what fantastic service you provided; I received the replacement bag yesterday which was only 2 days after I posted the faulty one back to you; you can't get better than that.
Also your shipping company Interlink provided a great service; they texted me on Monday to say that it would be delivered the next day and then on Tuesday morning texted again to say what time it would be.
Great service all round; will definitely buy from Golfbase again."
Now that's what I call customer service!
"Thank you for resolving this issue which was not of your making. Compliments to your staff for their excellent telephone responses."
"Simon, Thanks for sending the replacement belt through, an example of fantastic customer service.
I will have no hesitation in recommending you company to anyone and look forward to purchasing again in the near future."
"Dear Troy, shoes arrived as promised, he is delighted with them. May I say what fantastic service you have provided, you are a credit to your company, please keep us on your mailing list. Many thanks again."
"Hi David, just a quick note to say the goods arrived today.
I would like to say at this point that I am very impressed with how this issue has been dealt with from start to finish. More often than not these things tend to turn into a major event to try and get them resolved. However all your staff have been fantastic.
Once again thank you."
"Troy, the belt arrived on Saturday morning through tracked Royal Mail.
Can I just add my thanks to you and your company for all the help you have given during this matter. Your customer service was exceptional and very much appreciated, and I look forward to dealing with you again in the future.
Again many thanks and can I wish you all the best for the future."
"I would just like to thank all at golfbase for dealing with my concern. It is always difficult for shoppers buying over the net, yes you can find good prices but not always do you find good customer service when you need it, I am very happy to say this is not the case with your firm you could not have been more helpful and the communication was top notch - I have just placed an order with you for another pair of shoes and i am sure i will continue to buy my golf shoes from you in the future .thank you once again from a very satisfied customer."
"Just a short note to say how impressed I have been with the speed and efficiency I have experienced with yourselves. I contacted you regarding a pair of faulty shoes and in the same week had new ones delivered to my door with no problems.
I would certainly use you again with customer care such as this."
"Troy, I am about to leave the ebay feedback which will reflect the continued excellence in terms of service, price and integrity that you have delivered to me – my only regret is that I now have about 6 pairs of golf shoes so wont be back in touch for a while – rest assured I will be coming back to you when next seasons ranges come out."
"Hi Troy, I’d like to thank you for the excellent service you have given me. The difficulty of warranty claims is possibly the only good reason not to buy things online. However, when you get service like you have given, this is not an issue at all.